Experienced SugarCRM Administrator

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Contract, Part-Time, or Full-Time Position

As the SugarCRM administrator, you will be fully responsible for maintaining client SugarCRM installations where you will be the primary point of contact for client team members who require maintenance, configuration, and training.

You must be an excellent communicator with native English language skills and be available as needed during US business hours via Skype. You must have a high regard for quality and the ability to propose practical, innovative solutions to solve business problems with available resources.

Primary Responsibilities:

Using SugarCRM as the primary application, maintain system, improve and automate existing processes
Manage the SugarCRM application. Responsible for maintaining the functional areas of data management, accounts, contacts, leads, campaigns, opportunities, wins/losses, quotes, dashboards and reports
Maintain user roles, security, profiles, workflow rules, etc.
Provide ad hoc support and training for end users
Maintain system metrics to track trends in usage and data integrity
Stay on top of data cleansing in all aspects of system
Identify SugarCRM usage problems and create technical / communication plans to remedy
Develop analytical reports and dashboards for client management review
Based on analysis, recommend specific and actionable solutions that can be implemented to address issues and improve operational efficiency
Participate in cross-functional teams that address strategic business issues involving CRM, marketing and sales operations

Required Qualifications:

Must have 2+ years experience in SugarCRM administration and/or configuration for an installation of at least 10 users.
Formal SugarCRM training required.
Excellent interpersonal and verbal/written communication skills
Strong analytical and problem solving abilities
Be proactive and work under limited supervision
Bachelor’s degree preferred

Skills and Experience:

Fluency in Microsoft Office applications
Ability to translate client requirements into specifications
Superior time management including the ability to multitask and handle urgent interrupts in a timely and effective manner.
Business acumen including a good sense of how a CRM application can be utilized to improve business processes and the bottom line.

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