I just wanted to drop a line to let you know how pleased we are with our SugarCRM implementation. From the very beginning of our relationship, you inspired trust with your no-nonsense, affordable proposal – and throughout the project you and your team continued to earn that trust.
Our requirements included making sure our new CRM integrated with our existing Lotus Notes and MS Dynamics systems and processes, and you delivered exactly what we needed. Even when a bump in the road occurred with the custom plug-in development, you stuck by my side and facilitated a workable solution, getting our project back on track as quickly as possible.
Today, our growing sales team is operating much more efficiently, we are able to better plan activity at our production facilities, and our communication with our prospects and customers is much improved.
With our new Trip Reports, we no longer look like our left hand doesn’t know what the right hand is doing when follow-up contacts are made, since we can quickly get up to speed on exactly what has been discussed on previous occasions. We especially like the fact that we can make adjustments and calculation edits on the fly – and after only about an hour’s worth of training!
Overall, I am very, very pleased. It’s obvious that you and your team are experts in this field. We couldn’t have done it without you.
Walsroder Packaging, Inc.